Find the exact agent
Search the current directory using the public ID or full international phone number. Confirm the assigned site before opening Complaint.
Follow the published contact chain
Use the Complaint or Upline panel for the agent’s recorded Super and Sub Admin chain, followed by available Admin contacts. General Customer Service is a separate support option.
Prepare the facts
Have the agent ID, site, relevant date, transaction reference where applicable, and a short description. Explain the outcome you are asking for clearly.
Protect private details
Share only relevant evidence with the intended support contact. Hide passwords, one-time codes and unrelated personal or financial details in screenshots.
Contact support directly
Opening a panel does not submit a complaint. Choose the appropriate WhatsApp contact and explain the issue. This directory does not store complaint submissions or promise a resolution time.