Search by ID or full phone number
Use the agent directory. English and Bangla digits are accepted. Add a country code when searching a full phone number. Use # followed by the public ID for a strict ID search.
Check all the identifying details
Confirm the public ID, role and assigned site together. A person appearing for one site does not automatically represent every other site. Master and Super listings may use public IDs rather than personal names.
Use the current contact
Old screenshots and saved contacts can be outdated. When a previous number is recorded and unambiguous, phone search can find the updated profile. Use the current number shown for WhatsApp.
Read the upline
Open Upline on the agent card to see the published chain. Complaint opens the escalation contacts. Neither action sends a message or submits a report.
If the agent is not shown
A missing listing may reflect current publication status, site assignment or unavailable data. Do not choose a similar-looking profile as a substitute. Ask current Customer Service for help.