THE HELP DESK
Know before
you connect.
Practical guidance brought together from WINPBU’s current pages and the useful topics in its older site.
01
Verify an agent
Match the public ID, role, site and current number.
02Accounts & safe communication
Understand your account route and keep control of your details.
03Complaints & escalation
Find the right support chain and prepare the details.
04Agent enquiries
Ask a currently listed Super Agent about today’s requirements.
A SIMPLE SUPPORT CHAIN
Know your upline.
Your upline is the published chain above your agent. It helps you find the next contact when an issue needs attention.
Find an agent’s upline- 01Master Agent
- 02Super Agent
- 03Sub Admin
- 04Admin